Vegastars Casino Terms and Conditions
These terms govern your use of Vegastars Casino and apply to every account you hold with us. By registering an account you confirm that you have read and accepted these Terms and Conditions. We may amend the terms unilaterally, and changes take effect as published, so we recommend reviewing this page regularly. If you have any questions about these terms, you can reach our team via live chat or by email.
Eligibility
You must be at least 18 years old to open an account. Where a higher legal age applies in your place of residence, that higher age applies. Only one personal account is permitted per player, and you must provide accurate identity and contact details. You may play only with your own funds and your own payment methods; third-party payments and business-card payments are not accepted.
Account Registration
To register, click Register, provide your account details, accept the Terms and Conditions and complete registration. The registration form asks for your name, date of birth, residential address and email or mobile contact. Google authentication is also offered as a sign-up option. After registering, look for the welcome email to verify your address; if it does not arrive, you can resend it from Account, then Profile.
Verification
You can upload your documents in My Account under Verification. We accept a passport, national ID card or driving licence, together with address evidence dated within the last 3 months. Images must be clear, in colour and show all corners of the document. Higher-value activity may trigger liveness checks and source-of-funds or source-of-wealth verification. Sanctions and PEP screening applies, along with periodic checks during the lifetime of your account. Verification may delay withdrawals, so completing it early helps keep payouts moving.
Deposits
You can fund your account with Visa and Mastercard. Deposited funds must be wagered at least once before they can be withdrawn. Accounts that remain inactive for 12 months may incur a monthly fee of A$15 or equivalent, limited to the available balance.
Withdrawals
Withdrawals are available via Visa, Mastercard and Bank Transfer. The monthly withdrawal limit is A$75,000. As noted in the verification section, pending identity checks may delay the processing of a withdrawal.
Bonuses
The welcome package covers your first three deposits: 100% up to A$2,000 plus 50 free spins on the first deposit, 150% up to A$2,000 plus 50 Gates of Olympus 1000 spins on the second, and 200% up to A$2,000 plus 25 Sugar Rush 1000 spins on the third. Welcome bonuses carry wagering requirements of 40x the deposit plus bonus amount, and free-spin winnings must be wagered 40x. The maximum bet while a welcome bonus is active is A$25, and the maximum win from the welcome offer is A$10,000. Unless a promotion states otherwise, bonuses expire after 5 days. Further offers include 50 Telegram free spins with the code TG50 after completing the official bot instructions, with a spin value of A$0.20 and 40x wagering on winnings. The Instant Cashback offer is wagering-free. Our referral program pays a A$50 reward once a referred friend makes an eligible deposit and completes KYC levels 1 and 2, plus a 10% revenue commission; monthly revenue share becomes claimable on the first day of the following month. The Pragmatic Weekly Race and VIP loyalty rewards, including daily bonuses, weekly cashback and milestone rewards across the tiers, round out the ongoing promotions.
Gameplay Rules
Disputed bets must be raised within 3 days of settlement. Separate game-provider and jackpot restrictions apply to certain titles and territories and do not form part of the general country admission list.
Restricted Activity
The following countries and territories are restricted: Afghanistan, Albania, Angola, Aruba, Barbados, Belgium, Bonaire, Burkina Faso, the Canadian Province of New Brunswick, Cayman Islands, Central African Republic, China, Colombia, Congo, Côte d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Democratic Republic of Congo, Estonia, Eritrea, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Germany, Gibraltar, Greece, Haiti, Hungary, Iraq, Islamic Republic of Iran, Israel, Italy, Jamaica, Jersey, Korea, Liberia, Libya, Lithuania, Mali, Malta, Mauritius, Myanmar, Netherlands, Nicaragua, North Korea, Ontario, Pakistan, Panama, Poland, Romania, Russia, Rwanda, Saba, Serbia, Sierra Leone, Slovakia, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Sweden, Switzerland, Syrian Arab Republic, Syria, Turkey, Uganda, Ukraine, United Kingdom, United States of America, Venezuela, Yemen and Zimbabwe. Sanctioned persons are also excluded. Masking your location or identity through a VPN is not permitted.
Account Suspension
We may carry out verification at any time and may close an account in line with these terms. Where checks are outstanding, account features including withdrawals can be affected until the review is complete.
Responsible Gambling
Account tools let you set daily, weekly and monthly limits on deposits, losses and wagers. Increasing or removing a limit requires a 24-hour cooling-off period, while reductions take effect immediately or as soon as practicable. Time-outs are available for 1 day, 1 week, 1 month or 3 months, and withdrawals remain permitted during a time-out. Self-exclusion can be set for 3 months, 6 months, 1 year, 5 years or permanently; during exclusion you cannot bet, deposit or receive promotions, and the exclusion applies across all brands operating under the same licensee. Reopening an account after an exclusion of at least 6 months requires confirmation and a 3-day cooling-off period. For assistance, contact [email protected]. Gamblers Anonymous is available as external support.
Complaints
Submit a written complaint to [email protected] from your registered email address, including your username and a description of the issue. Disputes about settled bets must be lodged within 3 days of settlement. If a matter remains unresolved, EGIS-FZCO provides a free alternative dispute resolution service at [email protected].
Governing Terms
These terms are governed by the laws of Costa Rica, and disputes fall under the jurisdiction of the courts of Tobique First Nation. Card-payment transactions are governed by Cyprus law and the courts of Cyprus. Vegastars Casino is operated by Neptune Projects SRL, registration 3-102-900308, 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica, with Sultucia Ltd, HE464112, Kennedy 12-14, Flat 101, 1087 Nicosia, Cyprus acting as payment agent. The operator holds licence 0000020 issued by the Tobique Gaming Commission. This is an offshore licence and not an Australian licence; the Australian Communications and Media Authority has published a formal warning naming Neptune Projects S.R.L and requested blocking of the Vegastars website. We may update these terms from time to time, and the version published on the site applies to your account.