Vegastars Casino FAQ

Click Register and supply your account details, accept the Terms and complete the registration. The Terms require your name, date of birth, residential address and an email or mobile contact, and you must be at least 18 years old, or older where local law requires a higher age. The site also offers Google authentication as a sign-in option.

No. Each player may hold only one personal account, registered with accurate identity and contact details. You must play with your own funds and payment methods; third-party and business-card payments are not accepted, and using a VPN to mask your location or identity is prohibited.

Choose Forgot Password? below the Sign in popup, enter your registered email address and follow the instructions sent by email. If the message does not arrive, contact live support, which may verify your identity. To change a password you still know, sign in, open Account settings, then Profile, and enter the old and new passwords.

Upload your documents under My Account, then Verification. Accepted identity documents are a passport, national ID or driving licence, together with address evidence dated within the last three months. Submit clear colour images with all corners visible. Higher-value activity may additionally require liveness checks and source-of-funds or source-of-wealth evidence, and sanctions and PEP screening applies on a periodic basis.

The welcome package is spread across your first several deposits and combines matched bonus funds with free spins. Free spins in the package are credited on selected slots such as Gates of Olympus 1000 and Sugar Rush 1000. A minimum deposit applies, and current offers are listed on the Promotions page.

Bonus funds and free-spin winnings generally carry 40x wagering, and the current welcome offer applies 40x to bonus plus deposit and 40x to free-spin winnings. Slots contribute 100% toward wagering, while live casino games contribute 10%. Bonus balances expire after five days unless an offer states otherwise, and the bonus balance cannot be used on sportsbook or esports markets and does not earn VIP progression.

Yes. Regular promotions include instant cashback, a referral offer and a weekly slot race with a published prize pool. There is also a Telegram offer that credits free spins after you follow the bot instructions and use the stated code, with wagering applied to the spin winnings. One welcome package is allowed per person, household, IP address, contact detail and payment method.

You earn one loyalty point per unit of currency wagered, and points move you through 17 tiers, from Starter and Copper up through Bronze, Silver, Gold, Platinum, Diamond and the Black tiers with their Premier, Elite and Ultimate sublevels. Rewards appear in the Rewards tab and must be claimed. Weekly cashback starts at Bronze, while the Black tiers include VIP hosts and exclusive event invitations.

VIP access is based on gameplay and progression, followed by an account review, and the team contacts eligible players directly. VIP hosts curate individual rewards and can be reached by chat, email or Telegram. Note that wagers made with a bonus balance do not count toward VIP progression.

Card deposits are accepted through the following methods:

• Visa
• Mastercard

Accounts can be held in AUD, NZD, USD or CAD. A minimum deposit applies, and deposits must be wagered at least once before a withdrawal can be requested.

Withdrawal requests are made through the Wallet section of your profile and are paid back to the original deposit method. Card and bank transfer routes are described in the Terms, and method-specific minimum amounts apply. Most requests are described as approved within about an hour, although higher-value reviews can take up to 24 hours, and identity checks can pause a payment.

Timing depends on the route. Supported cards and some other methods may arrive shortly after approval, while bank transfers are described as taking two to three business days and sometimes up to five. These timings are indicative rather than guaranteed, and a monthly withdrawal cap applies, with discretionary exceptions for VIP players and instalments for larger wins.

The catalogue covers slots, table games and live dealer tables, and regular tournaments are also offered. Many slots include a demo mode, so you can try a game before playing with real money.

Yes. Vegastars Casino runs in the mobile browser, and you can add a home-screen shortcut that opens the site in standalone, portrait view. There is no native Android or iOS app; play takes place entirely in the browser.

Support is available 24/7 through live chat and email. English-language support is offered, and the site also provides a public FAQ and Help Centre with answers to common account and payment questions.

Account tools let you set daily, weekly or monthly limits on deposits, losses and wagers. Reductions take effect immediately or as soon as practicable, while increases or removal require a 24-hour cooling-off period. You can also take a time-out of one day, one week, one month or three months, during which withdrawals remain possible.

Yes. Self-exclusion is available for three months, six months, one year, five years or permanently, and during exclusion you cannot bet, deposit or receive promotions. Reopening an account after an exclusion of at least six months requires confirmation and a three-day cooling-off period. You can request exclusion via [email protected], and Gamblers Anonymous is named as an external support organisation.