Our Commitment to Responsible Gambling
At Vegastars Casino we want gambling to remain a form of entertainment that you control. We offer account tools that let you set limits on your play, take a break, or exclude yourself entirely, and our team is available around the clock if you have questions about any of these options. You can reach us at any time via live chat or by email at [email protected], and responsible gambling enquiries can be sent directly to [email protected].
Staying in Control
We encourage every player to decide on a budget and time frame before playing and to stick to both. The account tools below let you apply those decisions directly to your Vegastars Casino account, and our support team can help you activate any of them.
- Set daily, weekly or monthly deposit, loss and wager limits in your account
- Take a time-out of 1 day, 1 week, 1 month or 3 months
- Apply for self-exclusion from 3 months up to permanent
- Contact us at [email protected] for help with any of these tools
Account Limits and Tools
Your Vegastars Casino account includes tools for setting daily, weekly and monthly limits on deposits, losses and wagers. Reducing a limit takes effect immediately or as soon as practicable, while increasing or removing a limit is subject to a 24-hour cooling-off period. If you prefer a shorter break, you can take a time-out of 1 day, 1 week, 1 month or 3 months; during a time-out you can still withdraw your funds.
- Daily, weekly and monthly deposit limits
- Daily, weekly and monthly loss limits
- Daily, weekly and monthly wager limits
- Time-outs of 1 day, 1 week, 1 month or 3 months, with withdrawals still permitted
- A 24-hour cooling-off period applies to limit increases or removals
Self-Exclusion
If you feel your gambling is no longer manageable, you can request self-exclusion for 3 months, 6 months, 1 year, 5 years or permanently by contacting us at [email protected]. During self-exclusion you cannot bet, deposit or receive promotional material. Your exclusion applies across all brands operating under our licensee. If you wish to reopen your account after an exclusion of at least 6 months, we require written confirmation from you, followed by a 3-day cooling-off period before access is restored.
Getting Help
If gambling stops being enjoyable, we encourage you to seek confidential support. Gamblers Anonymous is an independent organisation that helps people affected by problem gambling. You can also contact our responsible gambling team at [email protected] at any time to discuss limits, time-outs or self-exclusion on your account.
- Gamblers Anonymous
Underage Gambling
The minimum age to open an account and gamble at Vegastars Casino is 18, and a higher legal age applies where local law requires it. We verify identity as part of account checks and do not allow underage gambling. We recommend that adults who share a computer or device with minors keep their login details private and use parental control tools to restrict access to gambling sites.