Our Commitment to Verification and AML Controls

Identity Verification

You can complete verification by uploading documents in My Account under the Verification section. We accept a passport, national ID card or driving licence as proof of identity, together with evidence of your address dated within the last 3 months. Images must be clear, in colour and show all corners of the document. Verification may delay withdrawals, so we recommend completing it early. Only one personal account is permitted, and the identity and contact details on your account must be accurate. Using a VPN to mask your location or identity is prohibited.

What We Ask You to Provide

During verification we may ask for the following.

• Proof of identity: passport, national ID card or driving licence
• Proof of address dated within the last 3 months
• Clear colour images with all corners of each document visible
• A liveness check for higher-value activity
• Evidence of your source of funds or source of wealth where required

Source of Funds and Source of Wealth

Our checks are risk-based. Higher-value activity may trigger requests for evidence showing where your funds or wealth come from, alongside a liveness check. Very high daily deposit volumes require further source-of-funds and source-of-wealth review; this is a verification threshold, not a deposit limit. Enhanced checks and senior-management approval apply to politically exposed persons.

Enhanced Checks

We screen all customers against sanctions lists and apply enhanced due diligence to politically exposed persons, including senior-management approval. Periodic re-checks also apply after your initial verification. If a sanctions match is identified, access to the account may be blocked and funds frozen.

Account Restrictions and Fees

You must be at least 18 years old, and a higher local legal age applies where required. Accounts that remain inactive for 12 months may incur a monthly inactivity fee, limited to the available balance. Accounts involved in sanctions matches may be blocked with funds frozen, as described above.

Payments and Ownership of Funds

You may only deposit your own funds using payment methods held in your own name. Third-party payments, including business cards, are prohibited. We currently accept Visa and Mastercard for deposits, and Visa, Mastercard and bank transfer for withdrawals. Completing verification in advance helps avoid delays when you withdraw.

Ongoing Monitoring and Record Keeping

We monitor transactions on an ongoing basis and run periodic verification checks after your account is confirmed. AML and KYC records are retained for at least 5 years after your account is closed, or longer where the law requires it.

Contacting Us

If you have questions about verification, a document request or a restriction on your account, contact us through live chat or by email at [email protected]. Our verification and AML terms can be updated from time to time, so please review them periodically.